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The mission of the Office of Inspector General (OIG) is to investigate
allegations of fraud, waste and abuse or misconduct by CTA employees,
contractors or agents. If you suspect fraud, waste or abuse, you can
contact the Office of Inspector General:
| By telephone |
773-CTA-TIME (773-282-8463)
Confidential OIG Hotline |
| Online |
Contact us |
| In writing |
P.O. Box 641075, Chicago, IL 60664-1075 |
| In person |
567 West Lake Street, 8th Floor, Chicago, IL 60661 |
Any individual who contacts the OIG can report information openly, anonymously or confidentially.
When filing a complaint, please provide as much information about the alleged incident as possible:
who, what, when, where and how. The OIG does not enforce laws or city ordinances related to criminal
activity. Criminal activity should be reported to the Chicago Police Department Transit Detail at
312-745-4485 or CTA Security at 312-681-4564.
Customer Service complaints should be reported to
1-888-YOURCTA or via email at
ctahelp@transitchicago.com.
Law Department Claims: To obtain information regarding a claim, please call 312-681-2972.
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